FAQ
Did something go wrong?
We answer the most important questions here.
With our payment system, charges are reserved in your account upon order. If an order is canceled, the amount will be released again. However, this change is not immediately displayed by some banks and may take a few days. You will only be charged for products that you have received without errors.
We are sorry that an error occurred during the preparation of your order. The FutureCafé automatically detects errors and recognizes that your order was not served fully or in part. Not served products will be automatically canceled and your payment is refunded. No further action is required on your part, and you only pay for what you receive.
We are sorry that an error occurred while preparing your order. The FutureCafé automatically detects errors and recognizes that your order was only partially dispensed. Not served products are automatically canceled. You don’t have to do anything else and you will only be charged for products received without defects.
We are sorry that an error has occurred and the robot has stopped. We have already received a system message and are working at full speed in the background to rectify the problem. Your order will be automatically canceled and your payment is refunded. You don’t need to do anything else. We will be happy if you come back later.
We are sorry that an error has occurred and that a cup has dropped. We have already received a system message and are working at full speed in the background to find a solution. Your order will be automatically canceled and your payment is refunded. You don’t have to do anything else and you only pay for what you have received without defects. We look forward to seeing you again at a later time.
We are sorry that you are having problems with the payment. At the moment, our payment terminals only support contactless payment. However, banks sometimes require you to enter your PIN even for small amounts. This is currently not possible as there is no built-in input option. You can try to pay with another card or payment method such as ApplePay and GPay or cancel the order.
